← Back to the popsShipping & Returns
The short version: we ship within the United States. Subscriptions ship free. If something is wrong with your order, email us and we'll make it right.
Where we ship
We currently ship to addresses in the United States. We ship to all 50 states. We don't ship internationally yet.
When your order ships
Our first batch is still being made. When pre-orders open we'll email you an estimated ship date. Once your order is placed, we ship within 2–3 business days of the date we gave you. If we expect to miss that date, we'll email you right away with a new date and let you cancel for a full refund.
When we charge your card
We charge your card when your order ships, not when you place it. When you order, we save your payment method securely with our payment provider. The charge is the price you saw, plus any tax and shipping. If we cancel an order before it ships, you are not charged. Subscriptions work the same way: each shipment is charged when it ships.
Shipping rates
| Order | Cost |
|---|---|
| Subscription orders | Free |
| One-time orders of $40 or more | Free |
| One-time orders under $40 | $5.00 flat rate |
Sales tax, where it applies, is added at checkout.
How long delivery takes
Delivery usually takes 3–7 business days after your order ships. We'll email you a tracking link when it leaves. Delivery dates are estimates, not promises.
Heat and melting
Lollipops can soften or stick together in hot weather. In summer we may ship with heat protection, or hold an order for a cooler day. We'll tell you if we do. If your pops arrive melted, see below.
Wrong address
Please check your address before you order. If a package comes back because of a wrong address, we'll contact you and can send it again for the shipping cost.
Lost, damaged or wrong items
If your order doesn't arrive, arrives damaged (including melted) or isn't what you ordered, email hello@unwrappops.com within 30 days of delivery, with your order number and, if you can, a photo. We'll send a replacement or refund you, your choice.
Returns and refunds
- Unopened products: you can return them within 30 days of delivery for a refund of the product price. Email us first for return instructions. If you return an item because you changed your mind, you pay the return shipping. If we made a mistake, we pay.
- Opened products: for safety, we can't take back opened food products, unless they arrived damaged or something is wrong with them. See "Lost, damaged or wrong items".
- Refunds go back to your original payment method within 5–10 business days of us receiving or approving your return.
Subscriptions
You can pause, skip or cancel any time from your account or by emailing us. Cancel at least 2 days before your next shipment date to avoid that charge. Full details are in the subscription section of our Terms of Service.
Contact
hello@unwrappops.com